Shipping & returns

We ship to addresses in the United States only, for now. That keeps delivery fast and free of customs surprises.

Nothing extra. Shipping is included in every book’s price. Prices include sales tax where applicable.

1. 1. We make and check your book

   Every page is made from the character you approved, then checked by a person. We email it to you to approve.

   1–2 days
2. 2. We print it

   Printed to order once you approve the finished book.

   3–6 business days (7–10 in the holiday rush)
3. 3. It travels to you

   Shipped with tracking. We email the tracking link when it leaves the printer.

   7–8 days

In total, about 11–19 days from order to door, depending on how quickly you approve your book. From mid-November to early January our printer is busier, and printing can take 7–10 business days instead. The arrive-by date you see before paying already allows for this.

Our ship-by date, and if we’re late. When you pay, we set a ship-by date for your book: up to 2 days to make and check it, then up to 6 business days to print it (10 in the holiday rush). If we see we won’t ship by that date, we email you a new expected date and a link to cancel for a full refund. If you don’t cancel, we keep going.

For Christmas, order by Nov 28 and approve your finished book within a day of getting our email.

After you order, you can change the name, dedication and other details until you approve the finished book. Once you approve, it goes to print and can no longer be changed. You can check your order’s status any time on the order page using the link in your confirmation email.

You can cancel for a full refund any time before you approve your finished book and it goes to print. Use “Cancel for a full refund” on your order page, or write to hello@tallytells.com with your order number. For a gift, the person who paid can cancel. After printing starts, we offer free reprints instead of refunds.

If your book doesn’t match the preview you approved, has a print or binding fault, or arrives damaged, tell us within 30 days of delivery. Send us a photo and we’ll print a new one at no cost. You don’t need to return the book.

A typo in a name or dedication you approved isn’t a fault, but we’re happy to reprint it at cost.

Because each book is made for one child, we can’t take returns of books that are as you approved them. Our reprint promise covers anything that went wrong on our side.

If tracking stops moving or the parcel doesn’t arrive, write to us. Lost parcels are covered by our reprint promise. Please double-check your shipping address before you pay; if it was entered wrong, tell us as soon as possible and we’ll do our best to fix it before it ships.

hello@tallytells.com. A person replies within one business day. Upforged LLC.